Everything a growing business runs on
From AI agents and automation to websites, applications, data, and ongoing support, our services are designed around what your business needs today.
Most engagements start with one and expand as your needs evolve.
Automation & Integrations
Most teams already own the right tools. The cost is in the gaps between them, where somebody re-types information, chases an approval, or remembers to send a follow-up. HighKey connects those systems so routine work happens on its own, with monitoring so you know when something needs attention.
In short: nothing waits on somebody noticing.
Sound familiar?
- The same information gets typed into three different systems.
- Leads sit unanswered until someone happens to notice.
- Follow-ups only happen if somebody remembers.
What we build
- Lead capture & routingAn enquiry from any channel lands in one queue and reaches the right person.Ask about this →
- Customer onboardingA signed agreement triggers the welcome email, the folder, and the first task.Ask about this →
- Notifications & approvalsA request reaches the approver, and the answer flows back without a chase.Ask about this →
- Scheduling & remindersAppointments booked, confirmed, and reminded without anyone typing a message.Ask about this →
- Document generationA quote or contract produced from the record, ready to send.Ask about this →
- CRM updatesEvery call, form, and email logged against the right contact automatically.Ask about this →
- Data syncOne change in the source system shows up everywhere else it matters.Ask about this →
- Custom API integrationsTwo tools with no built-in connection made to talk to each other directly.Ask about this →
- Workflow monitoringA failed run surfaces as an alert the same day, not a mystery weeks later.Ask about this →
How it's delivered
- Current process mapped before anything is automated
- Workflows built to fail visibly rather than silently
- Credentials and permissions scoped to what the workflow needs
- Documentation covering what runs, when, and what to do if it stops
Common questions
Do we have to change the tools we already use?
Usually not. The goal is to connect what you have. A tool change is only recommended when the current one genuinely cannot support the workflow.
What happens when an automation breaks?
Workflows are built with monitoring so failures surface rather than pass unnoticed. Response expectations are defined as part of a support arrangement.
Is this the same as AI?
No. Automation follows rules you define and is predictable by design. AI is applied separately, where judgement or unstructured information is involved.
AI Solutions
AI is useful when it is pointed at a specific, well-understood task and kept under human supervision. HighKey starts by assessing where it would genuinely help, then builds two kinds of systems: assistants that help a person answer, draft, and find things faster — and agents that carry multi-step work from start to finish, acting within defined permissions with human checkpoints wherever the consequences are real.
In short: routine reading, sorting, and drafting stops landing on people, and the phone stops ringing out.
Sound familiar?
- Whole workflows wait on a person to read, sort, and re-type.
- We honestly don't know where AI would pay off and where it wouldn't.
- The phone rings out after five, and we never find out who called.
- Half our calls are the same three questions.
What we build
- Readiness assessmentsA short review of where AI would help, where it would not, and what needs to be in place first.Ask about this →
- AI roadmapsA sequenced plan: what to pilot first, what to measure, and what to leave alone.Ask about this →
- Knowledge assistantsA question about policy answered from the approved handbook, with the source shown.Ask about this →
- Support assistantsA draft reply to a customer, pulled from your own documentation, ready for a person to send.Ask about this →
- AI agents & workflowsIncoming documents read, classified, and filed, with a human checkpoint before anything consequential.Ask about this →
- Lead qualificationAn enquiry read against your criteria, then routed with a short summary.Ask about this →
- Document extractionInvoices and forms turned into structured fields, checked before they reach the ledger.Ask about this →
- AI search & reportingA plain-language question about your data answered with the query shown.Ask about this →
- Approval workflowsThe assistant proposes; a named person approves before anything is sent or changed.Ask about this →
- Quality monitoringA sample of outputs reviewed on a schedule, with errors tracked and corrected.Ask about this →
- Voice agentsA call answered on the first ring, at 7pm or on a Saturday, that takes the details and books the job.Ask about this →
- Web chat agentsA visitor's question answered on the page from your own documents, with a person one click away.Ask about this →
- SMS agentsA two-way text thread that confirms, reschedules, or chases the one missing detail.Ask about this →
- Appointment bookingAvailability checked live and the slot taken while the caller is still on the line.Ask about this →
- Transfer & escalationThe agent hands the call to a named person, along with everything it already asked.Ask about this →
- Outbound follow-upReminders and follow-ups placed as a batch, with each outcome written back.Ask about this →
How it's delivered
- Assistants are scoped to approved data sources rather than open access
- Permissions are defined explicitly, and access is limited to what the task requires
- Output is evaluated against real examples before rollout
- Usage and quality are monitored after launch
- Agents are written against real recordings of your own calls before they answer a live one
- Numbers, hours, and escalation paths are agreed and documented before launch
- AgentGood evening, Sun Sanitation — this is an automated assistant. How can I help?
- CallerI need someone out to look at a blocked drain.
- AgentI can get that booked. Are you free Tuesday morning?
- CallerTuesday works.
- check_availability
- book_appointment
- create_lead
Booked · Tue 9:00 ✓logged to the CRM
- CallerActually — can you waive the call-out fee?
- AgentThat isn't something I can decide. Let me put you through to Sam.
Transferred to a person, with everything it already asked
An illustration of how a call is handled, not a recording of one.
Answering now
That was a drawing. This one picks up.
Call the number below and you are talking to the agent that answers for HighKey. Ask it anything — about us, about your own phones, about what this would take to build.
Not sure what to ask it
- What does HighKey actually do?
- Could something like you answer my phones?
- What would this cost to build?
- Book me a call with a person.
It says up front that it is automated and that the call is transcribed. If you want us to follow up, it will take your details — that is the only thing that happens with them.
Common questions
What's the difference between an assistant and an agent?
An assistant helps a person do a task: answering, drafting, finding. An agent carries a multi-step task through on its own — reading what comes in, deciding what it is, and updating the systems involved. Agents run within explicitly defined permissions, and anything consequential still passes a human checkpoint.
What data does the assistant get access to?
Only the sources you approve. Scope and permissions are agreed during the engagement, and access is limited to what the task actually requires.
Where should we start?
Usually a readiness assessment. It identifies which processes are suitable, which are not, and what would need to be in place first.
Will callers know they're talking to an assistant?
Yes. The agent says so when it answers, and it never claims to be a person. That is the honest choice and also the practical one: callers who know what they are talking to ask clearer questions, and a caller who wants a human can say so and get one.
What happens when it can't help?
It stops and hands over. The call transfers to a named person along with everything it has already asked, so the caller does not start again. When nobody is available it takes the details, and the callback happens the way you would want it to.
Does it work outside business hours?
That is usually the reason to have one. The agent answers to the same standard at 7pm on a Saturday as at 10am on a Tuesday, and anything it cannot settle is queued for the next working day with the context already gathered.
Websites & Applications
A website or application should do more than exist. It should make the next step obvious for a customer, remove work for your team, and stay maintainable long after launch. HighKey designs and builds these systems end to end, then documents them so ownership is clear.
In short: the next step is obvious for every visitor, and for your team.
Sound familiar?
- Our website is years old, and it shows.
- Customers phone us to do things they should be able to do online.
- The real process lives in a spreadsheet and one person's inbox.
What we build
- Business websitesA site that says what you do, for whom, and what to do next — and works on a phone.Ask about this →
- Redesigns & landing pagesAn existing site reworked around the pages people actually land on.Ask about this →
- Customer portalsA login where customers see their documents and status instead of phoning to ask.Ask about this →
- Internal toolsA small screen that replaces the spreadsheet three people share.Ask about this →
- Web applicationsA browser-based system with accounts, data, and roles built around one workflow.Ask about this →
- Mobile appsA cross-platform app that shares its backend with the web version.Ask about this →
- MVPs & prototypesA first working version, small enough to test with real users before committing.Ask about this →
- Booking & paymentsA deposit taken at booking, the calendar updated, the receipt sent.Ask about this →
- Ongoing maintenanceUpdates, fixes, and small improvements handled on a regular cadence.Ask about this →
How it's delivered
- Scope, sitemap, and success criteria agreed before development starts
- Design reviewed against real content, not placeholder text
- Testing across devices and browsers before launch
- Handover includes documentation, access, and ownership of accounts
Common questions
Do you work with an existing site, or start over?
Either. If the current platform is sound, improving it is usually faster and less disruptive. A rebuild makes sense when the platform limits what the business needs to do next.
Who owns the site and accounts afterward?
You do. Hosting, domain, and third-party accounts are set up in your name where possible, and ownership is documented at handover.
Can you build a mobile app as well as a website?
Yes. Cross-platform mobile applications are part of this service, and they can share a backend with an existing web application where that makes sense.
Data & Dashboards
Reporting tends to live in exports, and exports go stale the moment they are made. HighKey consolidates the sources you already have, agrees what each number actually means, and builds dashboards that stay current so decisions rest on something dependable.
In short: Monday starts with answers, not assembly.
Sound familiar?
- The Monday report takes half a day to build.
- Two systems give two different answers to the same question.
- We notice problems weeks after they start.
What we build
- Executive dashboardsOne page that answers the questions the leadership meeting always starts with.Ask about this →
- Operational reportingDaily numbers for the people running the work, refreshed on a schedule.Ask about this →
- Sales & marketing dashboardsPipeline, sources, and conversion in one view instead of three exports.Ask about this →
- Financial reportingRevenue, costs, and margin that agree with the accountant's figures.Ask about this →
- KPI definitionEach metric written down: what it counts, what it excludes, and who owns it.Ask about this →
- Spreadsheet consolidationSeveral workbooks maintained by hand become one source that refreshes itself.Ask about this →
- Data cleanupDuplicates merged, formats aligned, and gaps flagged before they reach a report.Ask about this →
- Automated reports & alertsThe Monday summary sent on schedule, and an alert when a number moves.Ask about this →
- Data-quality monitoringA check that runs after every refresh and says when something looks wrong.Ask about this →
How it's delivered
- Metric definitions agreed in writing before dashboards are built
- Source data profiled for gaps and inconsistencies first
- Refresh schedules and ownership documented
- Training so the dashboard is usable without its author present
Common questions
Do we need a data warehouse?
Often not. Many businesses are well served by consolidating existing sources directly. A warehouse is recommended only when volume or complexity justifies it.
Can dashboards use the tools we already have?
Yes. Where you already own a suitable platform, building on it is usually preferable to introducing another subscription.
What if our data is messy?
That is common and expected. Cleanup and transformation are part of the work, along with checks that surface quality problems going forward.
Consulting & Support
Many businesses need experienced technical judgement more often than they need a full-time hire. HighKey works as a fractional technology partner: helping choose between options, designing how systems fit together, administering cloud and workspace tools, and providing managed support once things are running.
In short: technical decisions stop being guesswork.
- Map current systemsweek 1three tools overlap
- Untangle the subscriptionsweek 2renewal dates listed
- Choose and set up the CRMweek 3trade-offs written up
- Document everythingweek 4runbook + owners
- Quarterly review cadenceongoingfirst review booked
Sound familiar?
- We choose software by guesswork and hope.
- Everything technical lives in one person's head.
- Our systems grew organically and no longer fit together.
What we build
- Technology strategyA written view of where the systems should be in a year, and the order to get there.Ask about this →
- Solution architectureA diagram of how the pieces fit, decided before anything is bought or built.Ask about this →
- Vendor selectionOptions compared on what matters to you, with the trade-offs stated plainly.Ask about this →
- Cloud administrationAccounts, permissions, and workspace settings kept tidy and documented.Ask about this →
- Project planningScope, sequence, and dependencies mapped so a project starts with a clear path.Ask about this →
- TroubleshootingA problem traced to its cause and fixed, with a note on how to avoid it next time.Ask about this →
- DocumentationA runbook anyone can pick up: what exists, how it connects, and who owns it.Ask about this →
- Monitoring & maintenanceSystems checked and kept current on a regular cadence.Ask about this →
- Fractional leadershipAn experienced technical voice in the room for decisions, without a full-time hire.Ask about this →
How it's delivered
- Recommendations explained in business terms with trade-offs stated
- Access reviewed and scoped rather than assumed
- Written documentation as a standard deliverable
- Support scope and response expectations defined during the engagement
Common questions
What does support actually cover?
Scope is agreed per engagement. It typically covers maintenance, troubleshooting, and improvements for systems HighKey delivers or takes ownership of. Coverage hours and response expectations are defined in writing rather than assumed.
Is this a full-time technology hire?
No. It is fractional technology guidance: experienced input available regularly, without the cost and commitment of an internal hire.
Do you provide cybersecurity monitoring?
Managed security monitoring is not offered. Engagements do include responsible practice such as access review, permission scoping, and documentation, and a specialist can be recommended where dedicated monitoring is needed.
How engagements work
Four shapes cover almost everything. Scope and price are agreed in writing before work starts, so there is no open-ended billing.
Assessment first
A short, paid review of your workflows, tools, and data that ends in a written recommendation. Useful when the problem is clear but the right solution is not. There is no obligation to build anything afterward.
Why this one: The problem is not clear yet, so a short review settles what to build before anything is built.
Fixed-scope project
A defined piece of work with agreed scope, timeline, and price settled before development starts. Most websites, applications, automations, and dashboards run this way.
Why this one: The problem is clear and the work has an end: one agreed scope, timeline, and price.
Ongoing support
A monthly arrangement covering maintenance, improvements, and being available when something needs attention. Coverage and response expectations are written down rather than assumed.
Why this one: The problem is clear and the need continues: a monthly arrangement keeps things running and improving.
Fractional technology guidance
Regular advisory time for decisions, architecture, and vendor selection, without the cost of an internal hire. Often paired with one of the above.
Why this one: Not clear yet, and ongoing: regular advisory time to work out what fits, decision by decision.
Care plans
Ongoing arrangements for what HighKey builds or takes ownership of. Coverage and expectations are written down per plan — most begin after a project ships.
Website Care
For sites and applications HighKey builds or takes over.
- Updates, content edits, and small improvements
- Someone accountable when something breaks
- A monthly summary of what was done
Systems & Automation Care
For the workflows and integrations running behind the scenes.
- Monitoring so failures surface rather than hide
- Fixes handled as they arise
- A monthly allowance of small improvements
Data & Reporting Care
For dashboards the business actually runs on.
- Dashboards kept current as the business changes
- Metric and source changes handled
- A regular data-quality check
AI Assistant Upkeep
For assistants operating inside defined limits.
- Usage and answer quality reviewed regularly
- Approved source documents kept fresh
- Limits updated as your policies change
Fractional Technology Partner
The umbrella arrangement: ongoing technical judgement on your side.
- Regular advisory time and vendor coordination
- Priority attention when something needs it
- Often wraps any of the plans above
Common questions
The things most people want to know before getting in touch.
How does a project usually start?
With a conversation about the problem, not a proposal. If there is a fit, the next step is either a scoped project or a short assessment when the right solution is not yet obvious.
How do you charge?
Per engagement, using one of the models above. Scope and price are agreed in writing before work starts, so there is no open-ended billing.
How long does a project take?
It depends entirely on scope, and an honest answer is not possible before understanding the work. A timeline is set during scoping and is part of what you agree to.
What if we already have a developer or agency?
That is common and not a problem. HighKey can work alongside them, take on a specific piece, or act as the technical voice on your side when reviewing their proposals.
Do you work with businesses outside your area?
Yes. Delivery is remote, and engagements run over calls, email, and shared documentation.
What happens after launch?
You own the result, with documentation and account access handed over. Ongoing support is available as a separate arrangement, but it is not a requirement.
Not sure which of these you need?
Describe the problem in plain terms and we will work out which approach fits, including when the answer is simpler than you expect.
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